MEDICAL BY GENCELL, a commercial brand operated by GENCELL WORLD WIDE, with registered address at CARRETERA (CARR.) A NOGAL, Exterior Number 4935, Interior Number LOTE 22, Locality GUADALAJARA (TECHNOLOGY PARK), Postal Code 45222, ZAPOPAN, JALISCO, MEXICO, is responsible for the use and protection of your personal data, and hereby informs you as follows:
- PURPOSES OF PERSONAL DATA PROCESSING
The personal data we collect from you will be used for the following primary purposes, which are necessary for the operation of the website and the handling of requests:
Customer service and contact: To respond to requests submitted through forms, email, telephone, or digital channels available on the website.
Commercial and investment prospecting: To provide information regarding the business model, brand licensing, clinic expansion, franchising, strategic partnerships, and commercial integration.
Commercial relationship: Registration and follow-up of clients, investors, suppliers, physicians, specialists, and strategic partners.
Provision of medical and wellness services: Appointment management, commercial follow-up, and provision of information regarding aesthetic treatments, regenerative medicine, wellness, and complementary services.
Legal and contractual compliance: To comply with applicable legal, regulatory, tax, and contractual obligations.
Additionally, we may use your information for the following secondary purposes:
Sending promotions, updates, and marketing campaigns.
Satisfaction surveys and continuous improvement.
Invitations to events, openings, and launches.
If you do not wish your data to be used for these secondary purposes, you may request so through the official contact channels.
- PERSONAL DATA COLLECTED
To fulfill the purposes described above, we may collect the following categories of personal data:
Identification data: First name, last name, company, position.
Contact data: Email address, mobile phone number, address.
Professional or commercial data: Business activity, profession, investment interest, experience.
Tax and administrative data: Tax ID (RFC), legal entity name, and billing information, where applicable.
Browsing data: IP address, cookies, browser, device, approximate location, and on-site behavior.
Data provided through forms: Messages, comments, requests, and any information voluntarily submitted.
- SENSITIVE PERSONAL DATA
In the event that the user requests specialized medical information, clinical assessment, or health-related services, sensitive data related to health status, medical history, or biomedical information may be collected.
In such cases, the express consent of the data subject will be obtained in accordance with applicable law.
- TRANSFER OF PERSONAL DATA
Your personal data may be shared, where legally applicable, with:
Competent authorities.
Affiliated, subsidiary, or related companies within the Gencell group.
Affiliated clinics, partner physicians, laboratories, and strategic providers involved in service delivery.
Technology providers for hosting, CRM, messaging, analytics, or secure data processing.
In all cases, appropriate confidentiality and security measures will be maintained.
- ARCO RIGHTS
You have the right to Access, Rectify, Cancel, or Object to the processing of your personal data, as well as to revoke your consent where legally applicable.
To exercise these rights, you may submit your request through the official channels published at:
- USE OF COOKIES AND TRACKING TECHNOLOGIES
The website uses cookies, tracking tags, and similar technologies to:
Remember user preferences.
Analyze website traffic and performance.
Enhance the browsing experience.
Measure advertising campaigns and conversions.
You may disable these technologies through your browser settings.
- SECURITY MEASURES
GENCELL WORLD WIDE implements reasonable administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized access.
- CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may be modified due to legal, operational, or internal changes. Any updates will be published at:
Last updated: April 21, 2026.